Frequently Asked Questions

What happens when I make a reservation?

Once you complete your booking, the details are sent electronically to the supplier who will make the appropriate arrangements according to the information input on the booking.
The supplier cannot be held responsible for errors in service due to incorrect information provided at the time of booking. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.

What does the price include?

A single price will include a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked. Our shared shuttle services are based on a per person price, for private vehicles such as taxis or minibuses these are priced per vehicle.

The price does not include gratuities (except for services in New York and Florida), which are at the passenger's discretion.

Child seats (where available), excess luggage, sports equipment etc may incur additional cost. Please see sections below.

Do infants count?

Infants (0-2 yrs) and children (3-11 yrs) count in all vehicles as they take up a seat. Laws, local and/or national regarding the use of child seats for either infants or children vary from country to country (please see our safety policy). In many destinations we are able to request infant and/or booster seats, however there may be a fee for this service. Please enquire at time of booking. However, it is recommend parents to take their own child seats to ensure adequate safety and comfort and as with any car rental policy, it is parents' responsibility to fit these seats.

How do I find my transport?

Instructions of how to find your arrival transport vary in different countries. Clear instructions are printed on the booking voucher, which is generated electronically at the time of booking; please ensure you travel with the booking voucher in order to meet the supplier representative or driver. We will not be responsible for any failed transfers due to not having your booking voucher with you. If for any reason you are unable to locate the supplier representative or driver, please call the supplier telephone number listed on your booking voucher.

And on departure?

The booking procedure will automatically calculate an approximate collection time for your departure. The system will calculate the journey plus 2.5 hours to allow for any check in procedure.

PRIVATE TRANSFERS: You should call the supplier within office hours at least 24-48 hours prior to departure to reconfirm your actual pick- up time.
SHUTTLE TRANSFERS (shared): Due to shuttles (shared) transfers having multiple pickups your pick up time may change from that shown on your voucher. It is compulsory and extremely important that you call the supplier within office hours at least 24 hours prior to departure to be given a more accurate pick up time.

The supplier reserves the right to alter pick up times according to local needs. The supplier cannot be held responsible for missed pickups due to clients not travelling with their booking voucher which contains the relevant information to enable you to call to reconfirm your booking.

Length of journey

Times stated on our website and vouchers are estimated and are applicable for a journey on a normal day. These times may vary according to time of day, road works, local road closures or diversions, volumes of traffic, local festivities etc. Shuttle (shared) journeys involve multiple pick- ups and drop-offs therefore journey times can be longer than those stated.

How much luggage can I take?

The allowance per person for all vehicle types is one standard size suitcase (approximately (H)70cm, (W)47cm, (D)21cm) and one small piece of hand luggage. If you are travelling with excess luggage such as large suitcases, golf clubs, wheelchairs, skis, pushchairs etc it is imperative that we are made aware of this at time of booking as extra charges may apply. Failure to do so may result in extra transport being required to accommodate excess baggage and additional charges may be applicable locally.

Do I need to tip the driver?

The price paid does not include gratuities (except for services in New York and Florida). It is customary to give a tip if you feel service has warranted it but this is entirely at your discretion.

Will my driver drop me and pick me up at my accommodation?

PRIVATE TRANSFERS: Whilst the supplier endeavours to operate a door to door service, on some occasions this may not be possible due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply; drivers will drop and collect you from the nearest accessible point. The supplier will not be responsible for transporting luggage.

SHUTTLE TRANSFERS (shared): Whilst the supplier endeavours to operate a door to door service, on some occasions this may not be possible due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply; drivers will drop and collect you from the nearest accessible point. The supplier will not be responsible for transporting luggage.
Please note we do not operate to private addresses, villas or timeshare apartments. However, suppliers can drop you at a hotel close by and in this case please provide this as your accommodation details at time of booking.

How long must I wait for my Shuttle (shared) transport?

Please note that maximum waiting time for shuttle (shared) transport is one hour from the time you exit the baggage reclaim hall and locate the supplier representative. The supplier will try to keep waiting times to a minimum.
Any complaints received regarding a waiting time of less than one hour will not be considered.

What happens if my journey details change prior to departure?

Should your journey details change prior to departure simply contact us on 08444 72 2020, or email us at admin@holidaytaxis.com with your new details and we will update your booking accordingly. You will be responsible for any increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers etc.

What happens if I cancel my booking?

You may cancel your booking at any time in writing to admin@holidaytaxis.com and cancellation charges may apply. Supplier cancellation policy can be found in the ‘Terms and Conditions’ section of our website.

What happens if my outbound flight is delayed?

The supplier monitors flight arrival times and will arrange your transport to collect you at the new arrival time.

What happens if my outbound flight is cancelled whilst at the airport?

If your outbound flight is cancelled, please call the supplier on the telephone number shown on the booking voucher. You will need to advise of your new details, to enable the supplier to reschedule your transport. In some destinations night charges maybe applicable, should your new arrival time fall within the period when night charges apply, then you will be liable for payment of these. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on your booking. In this instance our supplier cannot be held responsible and no refund will be given.

What if I’m travelling with a wheelchair?

If you are travelling with a wheelchair either collapsible or non collapsible it is essential that you advise us prior to booking – telephone 08444 72 2020 to ensure that we can provide an appropriate vehicle. Failure to do so may result in extra transport being required to accommodate and additional charges may be applicable locally.

Insurance

All suppliers hold full public liability insurance. We do however recommend that you hold a valid insurance policy for the duration of your trip.

Policy on inappropriate/drunken behaviour/abusive language?

The suppliers reserve the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs and/or behaviour/language is found to be abusive and could cause a threat or offence to the driver and any other passengers, or damage to the vehicle. No refund will be given for services not carried out because of the above-mentioned reasons. For any damage that is caused to vehicles the individual responsible will be held liable for any charges incurred from the supplier.

Supplier representatives

Supplier representatives are available for assistance. Individual contact details for the destination booked are found on the booking voucher.

What is your smoking policy?

Suppliers operate a non smoking policy in all vehicle types.

What is your complaint policy?

Our 'Terms and Conditions' available on the website outline our complaints procedure. Any complaint must be registered in writing and be received by Holiday Taxis within 28 days of your return journey. Complaints received after this time period will not be accepted.

Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, non-reconfirmation of transfer and incorrect information will not be considered.

In the event of being unable to find the supplier representative or driver, we ask you to call the supplier telephone number found on your booking confirmation. Failure to do this may result in any eventual claim being invalid.